Anonymous
map-marker Denver, Colorado

Ripped off by this so-called company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought one of their antennas a couple years ago and it was not very good at all. I got fewer channels in spite of all their maps and recommendations. I requested a return and sent the antenna back to them. It seems to be their normal practice to simply not send the refund. I did not save USPS proof that I sent it back or that they received it and they simply ignored my reminders of this great opportunity to live up to their promises. They don't care - all they want is your $89.95 or whatever it is.
View full review

User's recommendation: Avoid this company with sub-standard products and service!

Anonymous
map-marker Westwego, Louisiana

Very poor customer service, no one gets back to you, false advertising on their site.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Did business successfully with them in the past for my first antenna, and hence did not Google any reviews when I ordered another antenna to replace the existing one. Their website indicated guaranteed to ship in three days, but since product was not forthcoming, I purchased one elsewhere.

In 10-days I received the unit, wanted an RMA to return the sealed, unopened unit per their guaranteed 60-day return policy. This company does not answer their phone, do not respond to a voice mail message, do not respond to an email, do not respond to a text message. If you use a credit card for the purchase, they go through PayPal, which makes it difficult to be successful with a dispute submitted to your credit card company. I have submitted a complaint with the Mid-Texas BBB, but I don't expect to be successful in returning the unit and getting a refund.

This BBB has had 343 complaints in the last 3 years, and only 44 complaints were closed in the last 12 months. It appears the only satisfaction I will have is to give the unit away to someone looking for one from them, depriving them of at least one sale.

View full review

User's recommendation: I would not recommend doing business with this company.

Anonymous
map-marker Metairie, Louisiana

Product not shipped as advertised and impossible to contact them.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Order placed on their website, credit card charge taken, item not shipped per their website as advertised, All attempts to contact via phone yields a message to call again later, sending of text message and resending same a couple of times yields no response. Have opened a dispute with my credit card company even though it appears the charge went thru PayPal. Hopefully PayPal and my credit card company will resolve this dispute in my favor.
View full review

User's recommendation: Did successful business with them in the past, but, from my current experience and from what many others have reported, I can not recommend doing business with this company.

Sandra M Rer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I did not get antenna I purchased.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was shipped the wrong antenna. They lie and will not contact you They sent the wrong antenna I ordered this.... LAVA HD8000 Ultra 4K OmniPro Omni-Directional Amplified Outdoor HDTV Antenna (No Wind Drag) They sent LAVA HD8008 I ask for a return label Also I have contacted them by emails and phone messages Paid Price: $79.95 Info from better business bureau as follows. I will inform you that if you return the item AntennaDeals.com is infamous for not paying the return postage and you may be out of pocket for that item. More than 6 times.
View full review
Loss:
$80
Cons:
  • Sent wrong antenna

Preferred solution: Deliver product or service ordered

User's recommendation: Antenna deals DO NOT BUY from them! You will be sorry

Anonymous

Lack of Service with a Defective Antenna

Purchase unit and it worked fine for two days, then no channels reception at all. I E-mail and Called multiple times for a return or replacement or suggestions with no reply no return e-mail no communication at all...you can talk and advertise to be a great company but talk does not mean you are a good company. The proof and grade of your company is proven by what you do..
View full review

User's recommendation: Stay Clear of the company named Antenna Deals

Anonymous
map-marker Springfield, Vermont

No communication from the company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Antenna did not work as advertised. Now returning the equipment has been a nightmare to get my refund....... Had to contact BBB and luckily I paid with Paypal so found out that Paypal will actually go after them. Looking for refund of $124..... No response to BBB and no response to Paypal.. Someone needs to legally go after this company. I think they are working out of their garage!!!
View full review

User's recommendation: Do not deal with this company.................

Dianne l

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I called and emailed and nothing solved i wanted to return a day after i recieved it another ripped off deal with buying on line no more buying online and pay pal suppose to be so good well they

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
they never answered e-mails or calls why do these companies have to crook honest people , are they that have to steal our old peoples money and the government does nothing to help us
View full review
Loss:
$88
Pros:
  • Just want what i paid for
  • Return this for my hard earned cash
Cons:
  • Antenna not good

Preferred solution: Full refund

User's recommendation: don,t buy online

Resolved
DWAYNE H Wcr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Failure to provide the services or the product!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Nov 23, 2020

Company fixed the issue and I have been provided with product or service ordered. Let me be clear.

Antennadeals customer service is severely lacking. Never once did they answer and email or voicemail.

Having said that, my product finally arrived after 3 weeks which was a postal service issue. The product works just fine so far..

Original review Oct 27, 2020
I guess its time to get the BBB and PayPal involved. Ordered on the 13th, shipping label supposedly submitted on the 14th and shipped on the 15th. The tracking says it is in transit, arriving late! That is what it said on the 20th and still says the same and its now the 27th. I did get to speak to someone on the 21st and he said I should be receiving it on the 23rd or 24th. Needless to say, havent seen it yet. They have not answered either of my two emails. If you read into it in regards to a PayPal dispute, they state on their site that they do not lose PayPal disputes due to their basically selling so much product, as if they are going to scare you off! Not a chance!
View full review
Loss:
$88
Pros:
  • Some lava products do work
Cons:
  • I didnt get my order
  • No response to e-mail

Preferred solution: Deliver product or service ordered

User's recommendation: Do not ever purchase from this company!!

Rebecca S Zhv

I placed and order and have questions regarding my order. They do Not return my texts, emails or phone calls for 4 days now.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 20, 2021

They have Not returned my emails, phone calls or my texts.

Original review Jan 20, 2021
I placed and order and have questions regarding my order. They have Not return my texts, emails or phone calls for 4 days now.
View full review
Loss:
$81
Cons:
  • After repeated calls
  • No return emails
  • No customer service

Preferred solution: Full refund

User's recommendation: Do NOT purchase from this company. I will be turning this company over to the Better Business Bureau and calling my credit card company as well.

Dennis O Vnb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This company is either incompetent or just out to cheat you. I purchased an indoor antenna, it didn't work as described, I called their tech support guy who agreed it wouldn't work in my location. They told me to return it, at my expense, and I would receive a refund in "2-3 days". 16 days later No Refund and worse, they do not return call, emails, or texts. My USPS tracking receipt shows it was delivered to them, but as I've said....no response. I would strongly advise people to avoid this company. I wish I could give NO STARS. Dennis
View full review
Loss:
$53
Cons:
  • No return phone calls
  • No response from customer service
  • No response to e-mail requests

Preferred solution: Full refund

User's recommendation: Stay away!

Anonymous
map-marker Easley, South Carolina

Answering previous text sent to my phone.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hello Tim. I put an order in on Dec 1st. I never got an Email showing tracking number or shipping status. Customer Service did call me back and they said they would send it to me that day. As of today I still do not know the status of the order. Can you send this to me? Thanks for your help. CB
View full review

User's recommendation: Do not deal with this company. No product delivered, No Customer Service, Will not answer Emails, Scam.

Anonymous
map-marker Easley, South Carolina

Complete Scam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Purchased item and it posted to my account next day. No Email was sent for the item purchased. No Customer Service. Will not answer any emails No item ever received do not purchase anything from this company.
View full review

User's recommendation: Scam

Anonymous
map-marker Redmond, Washington

Ade to work’ I am very upset!! Butler from Tennessee. !!!!

It,s what does not receive signal as was told on to me.
View full review

User's recommendation: Don,t buy on web or by phone . You may not get signal !!

Ann P Vog

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective antenna and no response from company. Dodging

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AntennaDeals - Defective antenna and no response from company. Dodging
AntennaDeals - Defective antenna and no response from company. Dodging - Image 2
Received an inside antenna with a missing Antenna! Half the part is missing. Cant get a person on the phone. Sent email, and phone call. Only get a auto response. I immediately get A text offering another sale! What? Name on text is Tim Watson. Im only asking for the missing part and Ill finish the assembly. How hard would that be. I also opted for a complete replacement. Still no response. Now I want a refund. This is ridiculous.
View full review
Loss:
$40
Pros:
  • I got a piece of junk
Cons:
  • Once they have your money they are done with you
  • No customer service responce
  • Ignored gmails and phone calls no response from the company

Preferred solution: Full refund

User's recommendation: Do not buy from this company.

Ann P Vog

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective product.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AntennaDeals - Defective product.
Same auto answer with all of our representative are busy. We will contact you as soon as possible ....bla bla bla. When I hung up I got the same text to my phone to call and order another antenna and save 10%! what the Frog?
View full review
Loss:
$40
Pros:
  • I got a piece of junk
Cons:
  • Text response in lieu of real response
  • Unable tor return
  • No repair offer

Preferred solution: Full refund

User's recommendation: Run away

david r Klo

No refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a 2805 antenna and they sent me a 2605 antenns, not what I ordered. Sent unit back on July 3 2020 and they received it on July 5th. I have emailed them several times a week since with no replies from them. They won't return phone calls or emails. This company needs to be taken off the web, claiming they are an A+ rated company, i would give them a *** They also tell you 100% money guarantee refund. What a lie. They should be able to charge them with False advertising.
View full review
Loss:
$70
Pros:
  • Sent wrong antenna
Cons:
  • Sent wrong antenna
  • No refund

Preferred solution: Full refund

User's recommendation: DO NOT BUY FROM THIS COMPANY

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article