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  • Customers like
    • Non-existant 3
  • Customers don't like
    • No response to e-mail 9
    • No customer service 8
    • No response to e-mail requests 6

Purchased Lava 8008 antenna over a month ago. No issues with the antenna however I needed to return it. Thats when I send e-mail after e-mail and phone call after phone call. No response, thats when I looked up complaints only to find books of the same problems. My next step is to go to the state attorney generals office ( they will deal with them) I encourage anyone one else who has had this... Read more

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Customer service is non existent, i called, emailed & texted. The number they show for customer service is just one of their suppliers. They sent us the wring splitter & we had to buy a new one. We get TERRIBLE reception, i think the anntenna doesnt turn anymore - we jusy put up Oct/end. Add comment

I received the product and two of the pieces did not work properly, the remote was missing a piece that did not allow the batteries to make contact. The rotation motor would lock up and the end of it's travewl range and I would have to get up on a ladder to free it up to move again. After 2 emails and one voice mail no response. Their web page says 60 day satisfaction guarantee but I guess if... Read more

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Bought an antenna. Didn't work. I went through the proper channels and sent it back. I haven't received a refund. Its been over 2 months. No respond to calls or emails. Add comment

they did not send 30foot of cable or a surge protector that was included if I bought a j-mount for $23.95 which I did buy. I have called many times as well as many e-mails and regular phone calls. I have received the antenna the splitter and the j-mount but no cable or surge protector. I would think that with the massive amount of customer complaints that someone could shut this scam down.... Read more

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I ordered and received an antenna for a location where it apparently would not work (three installation companies refused to install.) Sent email about address for return and refund. No reply. Eventually I called number on web site and spoke to a Carrie who gave me address to return item (P.O. Box in Flint, TX) which I did. She also gave me a phone number to call to confirm receipt. . . ... Read more

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Just horrible...Antenna didn't work as the description said so I returned it and emailed and called them cause I haven't received my refund but they would not answer my email or calls so I called paypal and told them about my problem and paypal refunded my money. NEVER BUY FROM THESE PEOPLE! BEWARE! Add comment

"This is the worst Internet experience I've ever had. they say on the website satisfaction guaranteed and hassle free returns. Not so! I returned the product over a month ago, and after numerous calls, texts and emails, I have heard nothing back from this company. Except the last text I sent to the sales mgr, and he sent a nasty text back to me and still did nothing. The website also said that... Read more

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Ordered an antenna over a month ago and still haven't received it. Sent email and called but no response. They billed my credit card so I am disputing the charge. Don't fall victim to this company. Add comment

I ordered a LAVA-8008 antenna and couldn't get it to work as we think the run of cable was too long. I emailed for an RMA per the instructions on the website. I received the RMA e-mail from LAVA, and then mailed the antenna back to Antenna Deals in Flint, TX per the address provided. I had a tracking number and knew it was delivered on August 5th. I called and e-mailed Antenna... Read more

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